Community Engagement

Community Engagement is the foundation of all activity at the Central East LHIN.  Being more responsive to local needs and opportunities requires on-going dialogue and planning with those who use and deliver health services.  Since 2005, board members and LHIN staff have actively engaged with local community residents, health care service providers, provincial associations, local government leaders and many other organizations and individuals on how to improve and enhance the public health system.  The links below will take you to current opportunities for involvement and also provide you with the background on the documents that support Community Engagement in the Central East LHIN and across the province. 

Listening to Patients/Clients/Consumers/Residents and their Caregivers  

To support the achievement of the goals laid out in the LHIN's 2013-16 Integrated Health Service Plan, the LHIN will continue to support those initiatives where the voice of the people using the health care system is actively requested and reflected in the achievement of better health, better care, better value for money.  To learn more about involving patients, clients, consumers, residents and their caregives  in system design, please click on the links below:

Partners Advancing Transitions in Healthcare (PATH):

The Change Foundation recently launched an interactive online hub to share all information related to the ground-breaking co-design project under way in Northumberland -- Partners Advancing Transitions in Healthcare (PATH). The site features the sights, stories and substance of PATH, updated monthly with multimedia storytelling and two new blogs.  Last fall, The Change Foundation took a snapshot of how adults living with long-term health conditions and their caregivers experience health care transitions in west Northumberland.  More than 800 members of our community fitting this profile completed their phone survey and generously shared information and insights.  At the same time, an online survey captured the views and experiences of local health and social care providers. This outreach resulted in direct input from 165 individuals who support patients and caregivers in our region as they move from service to service, provider to provider, setting to setting.   Now being analyzing, these two surveys will help the Northumberland PATH partners reach a clearer understanding of how to improve healthcare experiences for those moving across Ontario’s healthcare system – in west Northumberland and beyond.  Details of the findings will be released by The Change Foundation later this spring with other research they’ve recently conducted. The Northumberland PATH project in healthcare co-design is a first for Ontario.

  • Find your way to PATH by clicking HERE.

Empathy: The Human Connection to Patient Care

Patient care is more than just healing -- it's building a connection that encompasses mind, body and soul. If you could stand in someone else's shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently? CEO Toby Cosgrove, MD, shared this video, titled "Empathy," with the Cleveland Clinic staff during his 2012 State of the Clinic address on Feb. 27, 2013.  

Foundational Resources

This Framework, first published by the Central East LHIN in June 2006, charted a direction for Community Engagement as the LHIN began to develop and implement its first Integrated Health Service Plan.

A Framework for Community Engagement & Local Health Planning - June 2006

"We're Listening" - Video

This short 8-minute video shows the steps taken by the Central East LHIN in 2006 to engage community members, health service providers, board members and others in the development of its first Integrated Health Service Plan.

Additional Community Engagment Resources

In February 2011, the Ministry of Health and Long-Term Care approved community engagement guidelines and a toolkit to be used by all LHINs in an effort to promote consistency across the province. By developing provincial guidelines, all 14 LHINs now have a consistent approach to community engagement planning and will be better able to show how feedback gathered through community engagement activities is considered as part of each LHIN’s decision making process.   To access these new guidelines, please click on the links below:

To support the engagement of primary care physicians by LHINs, a Resource Guide and Toolkit was created in partnership with Ontario Medical Association and Ontario College of Family Physicians and provides LHINs with a range of preferred engagement techniques that can be used to strengthen physician relations and enhance collaboration.

Get Involved

Sustainable planning partnerships teams across the Central East LHIN community harness local expertise in the identification of opportunities for health care improvements.   In 2006 these included Collaboratives, Networks and Task Groups.  Since then, the establishment of new teams - comprised of health care providers and the people who receive health care and their caregivers -  continue to provide the LHIN with a source of credible, relevant and achievable directions in a manner that is inclusive and transparent.

By bringing people together to form partnerships – transcending the traditional barriers of localism and individual institutions – a new and vibrant culture of care in the Central East LHIN has firmly begun to take hold. For more information on these teams and how you can "get involved", please click here.